This policy explains when payments made to Ads Drop IT Solutions FZE LLC ("Ads Drop") can be refunded and how to cancel a service. It applies to every quotation, service agreement and invoice, together with our Terms & Conditions.
1. The principles
- Deposits (advance payments) are non-refundable. They reserve our team, start the planning and cover the work that begins immediately.
- No refund is issued once execution of the service has started: design, development, content, campaign setup or any other work on your project.
- Our services are professional services delivered to your specification; they are not goods and cannot be returned.
2. One-time projects (websites, apps, design, content)
Before execution starts: if you cancel in writing before any work has begun, amounts paid above the non-refundable deposit are refunded.
After execution starts: no refund. Milestone payments already due for completed or ongoing stages remain payable. Deliverables completed and paid for are handed over.
If a project is paused at your request for more than 60 days, it may be closed and the amounts paid are retained for the work performed.
3. Monthly services (marketing management, social media, maintenance)
Monthly fees are charged in advance for the coming period and are non-refundable once the period has started, including when the service is used for part of the month.
You may cancel at any time with 7 days written notice before the next billing date. No further invoices are issued after cancellation takes effect, and no refund is made for the current period.
4. Advertising budgets
Media spend paid to advertising platforms (Meta, Google, TikTok, Snapchat and others) is paid to those platforms and cannot be refunded by us. Any prepaid budget that we hold and have not yet transferred to a platform is returned or credited to your next invoice.
5. Third-party costs
Domains, hosting, SSL, software licences, stock media, app store and developer fees and similar costs purchased for your project are non-refundable, as they are paid to the providers on your behalf.
6. When we cannot deliver
If we cannot deliver an agreed scope for reasons within our control, we refund the part of the fees that corresponds to the undelivered work. We will always try to agree a solution first (a revised timeline, a replacement deliverable or a credit).
7. How refunds are processed
- Send your request to info@ads-drop.com with the invoice number and the reason. We confirm the decision within 5 business days.
- Approved refunds are returned to the original payment method, in the invoiced currency, within 14 business days of approval.
- Bank or payment-provider fees charged on the original payment or the refund may be deducted.
- Please contact us before raising a chargeback or dispute with your bank; we resolve genuine issues quickly and a dispute delays the process.
8. Contact
info@ads-drop.com · +971 58 585 2075 · Ads Drop IT Solutions FZE LLC, Ajman, United Arab Emirates (Business License No. 2625519165888).
Questions? We answer within one business day.