Terms & Conditions

1. Our services

Ads Drop provides digital services to businesses, including website and mobile application development, digital marketing and paid advertising campaign management, social media management and content creation, Google Maps (Google Business Profile) management, and related IT solutions.

Every engagement is defined in a written quotation or service agreement that states the scope, deliverables, timeline, price and payment schedule. The quotation and these terms together form the agreement between us. Where they differ, the signed quotation or service agreement prevails.

2. Quotations, acceptance and the client portal

A quotation is valid for the period stated on it (14 days unless stated otherwise). A quotation is accepted when you approve and e-sign it in the client portal, sign it in writing, or pay the deposit stated on it.

After acceptance we create your account on the client portal. The portal is where your project, tasks, deliveries, reports, documents and invoices are managed. You are responsible for keeping your login credentials confidential and for every action taken under your account. Tell us immediately if you suspect unauthorised access.

Users you add to your account act on your behalf. Approvals, sign-offs and requests made in the portal by your users are binding on you.

3. Your responsibilities

• Provide the content, materials, access and approvals we need, on time, so the agreed timeline can be met.
• Make sure everything you give us (text, images, logos, data, accounts) is accurate, lawful and yours to use.
• Keep your business, billing and contact details in the portal up to date.
• Comply with the policies of the third-party platforms your project relies on (Meta, Google, TikTok, Snapchat, app stores, hosting providers and others).
• Review deliverables within the review window and report any issue in the portal.

4. Fees and payment

Prices are stated in the quotation in the agreed currency (AED, USD or KWD) and exclude any taxes, bank charges or third-party costs unless stated otherwise. Where VAT applies, it is added at the applicable rate.

Invoices are issued through the client portal and are payable by the date stated on each invoice. Deposits are due before work starts. Milestone and monthly payments follow the schedule in the quotation.

Payments are made by bank transfer or, where available, online card payment through our certified payment provider. We never store card details.

If an invoice remains unpaid 7 days after its payment date, we may pause the work, withhold deliveries and suspend portal access or paused services, and resume once the balance is settled. Timelines are extended by the time the work was paused.

Advertising budgets (media spend) are separate from our fees. They are paid to the advertising platforms, either directly by you or through us as a pass-through, and are governed by the terms of those platforms.

5. Delivery, review and acceptance

Projects are delivered in the milestones defined in the quotation. Each delivery is published in the client portal for your review.

You have 7 days from the delivery date to review and request corrections within the agreed scope. A delivery that is not disputed within the review window, or that is put into use, is considered accepted.

Corrections cover items that do not match the agreed scope. Changes to the scope, new features and additional pages or designs are quoted separately as a change request.

Timelines are estimates that depend on your inputs and approvals. Delays caused by late content, late approvals or third parties extend the timeline accordingly.

6. Advertising and marketing services

We plan, set up, manage and optimise campaigns professionally and report on them in the portal. Results such as reach, clicks, leads or sales depend on the market, the platforms, your offer and your budget. We do not guarantee any specific outcome.

Ad accounts, pages and business assets remain yours. We work with the access you grant us and return or remove our access when the engagement ends.

Platforms may reject, restrict or remove ads and accounts under their own policies. We will help you resolve such cases, but we are not responsible for platform decisions.

7. Intellectual property

Upon full payment of the related invoices, the final deliverables created specifically for you (designs, website content, application code written for your project, campaign creatives) are owned by you.

We retain ownership of our tools, frameworks, templates, know-how and any component that was not created specifically for you, and we grant you a licence to use them as part of your deliverables.

Third-party assets (fonts, stock media, plugins, licences) remain subject to their own licences.

Unless agreed otherwise in writing, we may mention you as a client and show the public results of the work in our portfolio and marketing materials.

8. Confidentiality and data

Each party keeps the non-public information of the other party confidential and uses it only for the engagement. Our handling of personal data is described in our Privacy Policy.

Access credentials you share with us are stored encrypted in the access vault of the portal and used only to perform the agreed work.

9. Third-party services

Hosting, domains, email, payment processing, advertising platforms, app stores and similar services are provided by third parties under their own terms, fees and availability. We may set them up or manage them for you, but we are not responsible for their performance, outages or policy changes.

10. Warranty and liability

Development projects carry the warranty period stated in the quotation, covering defects in the delivered work. The warranty does not cover changes made by you or third parties, platform updates, hosting issues or new requirements.

To the extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim. We are not liable for indirect or consequential losses, loss of profit, loss of data or business interruption.

11. Suspension and termination

Either party may end a monthly service with 7 days written notice before the next billing cycle. One-time projects may be cancelled in writing; the amounts due for work performed, and the non-refundable deposit, remain payable. See our Refund Policy.

We may suspend or terminate an engagement if an invoice remains unpaid, if the content or use of the service is unlawful, or if these terms are materially breached. On termination we hand over the paid deliverables and remove our access to your assets.

12. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. Any dispute that is not resolved amicably is referred to the competent courts of Ajman.

13. Changes and contact

We may update these terms from time to time. The current version is always published on this page with its date. Material changes are announced in the client portal.

Questions about these terms: info@ads-drop.com · +971 58 585 2075 · Ads Drop IT Solutions FZE LLC, Ajman, United Arab Emirates.